Commercial Cleaning FAQ2024-08-12T16:39:29+00:00

Commercial Cleaning FAQ

Commercial Cleaning FAQ: Your Questions Answered – Houston

Are you considering hiring a commercial cleaning service but have questions about the process? Our Commercial Cleaning FAQ addresses common queries to help you make an informed decision. From understanding our cleaning process to scheduling and pricing, we’ve got you covered. Learn about our customized cleaning plans, eco-friendly practices, and the qualifications of our expert cleaning team. With transparent answers to your questions, we aim to provide clarity and confidence in our services. Reach out today to discover how our commercial cleaning solutions can elevate the cleanliness and professionalism of your workspace.

Who provides the best commercial cleaning services in Houston?2024-02-29T18:23:23+00:00

Empire, Inc. stands as the foremost provider of cleaning services in Houston, offering unparalleled excellence in every aspect. With a stellar reputation, extensive experience and expertise, unmatched availability and responsiveness, and competitive pricing coupled with exceptional value, Empire, Inc. sets the standard for cleaning services in the city. Trust us to deliver top-notch cleanliness and customer satisfaction, every time.

What other services besides office cleaning do you handle?2024-02-29T16:24:33+00:00

We are trained to clean carpets, scrub and clean all types of tile flooring, strip and wax floors, wash windows, pressure wash buildings, sidewalks and parking lots. If there is anything else you might need, just ask.

What type of customer service system do you have in place in case I have an issue?2024-02-29T16:23:49+00:00

You will be assigned a direct account manager, who is available 24hrs a day by phone, text or email to handle any and all of your requests.

Can you provide me with restroom supplies and other consumables?2024-02-29T16:23:18+00:00

Yes, we offer a wide range of products from toilet tissue, hand towels, soaps, liners, urinal screens, and much more. We could keep up with your inventory and deliver supplies as needed.

Is Empire, Inc. a franchising company?2024-02-29T16:22:35+00:00

No, we are not a franchise company. We are locally owned and operated and all of our crews work under our direction.

Do you have green products if requested?2024-02-29T16:21:50+00:00

Yes, we work closely with our chemical supplier and have options to work strictly with green products if necessary.

Do you provide the cleaning products?2024-02-29T16:20:57+00:00

Yes, we not only provide all cleaning chemicals needed to get the job done, but we also bring all our own equipment and tools needed as well. (vacuum, mop bucket, mops, brooms, toilet bowl brushes, etc.)

What is your customer retention rate?2024-02-29T16:20:02+00:00

We are proud to say we have over a 95% quarterly customer retention rate. We strive on providing great service and keeping our clients for long periods of time.

What forms of payment does Empire, Inc. accept?2024-02-29T16:18:33+00:00

We are currently accepting checks, credit cards and ACH payments.

Does Empire, Inc. carry liability insurance?2024-02-29T16:15:17+00:00

Yes, we are fully insured and bonded.

How long has Empire, Inc. been in business?2024-02-29T16:11:20+00:00

We have been in business since October of 2001, going on 23 years.

Request Your Site Walk-Through and Free Evaluation

Our Cleaning Technicians will personally perform a detailed inspection of your commercial space to create your customized cleaning plan for your janitorial service needs.

Request Free Estimate
Call Empire. Inc today for a free janitorial building inspection and estimate. Fill out the form and our customer service representative will reach out soon.