Quality Control

Managing the Transition
Getting started with Empire is easy! A detailed pre-start inspection of your facility is conducted by one of our managers before we begin service. Based on your feedback, we systematically structure our initial cleaning routines based on eliminating all cleaning deficiencies in a scheduled manner. You will see results the first day and your account manager will stay in close contact with you to keep you informed of our progress.

Immediate Response Times
We understand how frustrating it can be to navigate through a complicated voicemail system, getting put on indefinite hold, and not getting your calls returned in a timely manner, or worse...not at all. At Empire, besides having direct access to the members on your service team via cell phone or email, our phones are answered 24/7 and someone is always on call for after hour emergencies. Our account managers are equipped with the technology to immediately respond to your needs. We have strategically placed an Empire staff office in each of the four quadrants of Greater Houston. So no matter where you are located, we have an office close by. This minimizes the risk of slow response time to any emergency that could possibly arise in your facility.

Proactive Service
Each customer is assigned to one of our dedicated account managers whose primary goal is to keep you happy with our service. Your account manager will stop by regularly to ensure satisfaction. In addition, one of our building inspectors will conduct our detailed 90-Point Inspection at least once a month. We do not put our customers in the position of having to call us or complain to get quality service.

Safety Program
We have implemented a comprehensive safety compliance program to foster accident prevention and eliminate the risk of injury to any of our staff members or your employees. We are committed to providing our customers and personnel with a safe, clean, and healthy atmosphere in which to work. Our safety audit program is implemented before we start service and aids us in determining and correcting any safety discrepancies (poor lighting, exposed electrical wires, unsafe floors, etc.) that could pose threats.

 

t
Our phones are answered 24/7 for all of your service needs.

t
Our account managers meet with customers regularly to ensure satisfaction.

t
The safety of your employees is one of our top concerns while we are cleaning.

 
Locations

Copyright © 2017 Empire, Inc.